Disclaimer & Return Policy

  • Craft India Overseas does not offer any refund unless informed within 10 days of its receipt.
  • If Products are destroyed, lost or damaged during transit are not the liabilities of the company.
  • We will only offer free replacement of the article if so decided by the management at its sole discretion and in such case the shipping to and from is to be borne by the client.
  • Products may vary in color and designs due to they are hand crafted.
  • Custom orders are not returnable since they have been made especially to your specifications, please do decide in advance and do not request any changes once the order is into production or 48 hrs after placing the order.
  • All charges and fees levied by the bank or any other financial institution being used to send money to us are to be borne by the client. We receive the payment in full to our account as per invoice raised, any deficit is liable to be paid by the client. We accept only our bank charges in full i.e. levied by Indian Overseas Bank in INDIA.
  • Delays occurring due to any reason are not to be held against us in terms of any claim etc. We manufacture these products upon order by hand and the artisans do take time. At times a while longer than the buffer that we already include while quoting you the estimated time, We do our best not to delay the goods at all but if so happens we request you to bear with us for the sake of these people who make such goods to earn their living. Their hands cannot compete with machines and this makes the product unique but they need our patience and your understanding.
  • Availability is a major factor, we try to control all aspects of availability, though at times it is impossible to sort the issue and we inform our customers before hand to avoid any unruly surprises, the color variation and consistency of hand embroidery cannot be guaranteed at all times.
  • Any reproduction of the same should be done with prior consent of the management in writing on their letter head signed and sealed hard copy apart from which no other document shall be held valid.
  • All disputes are subject to “ Delhi Courts Jurisdiction” only.